The Challenge
Canada Safety Training (CST) had a popular product (WHMIS), competitive pricing, and growing demand, but no system to scale. Campaigns were underperforming due to weak tracking, lack of segmentation, and inefficient bidding. Profitability was capped and margins were tight.
The Situation
When Think Orion was brought in, CST had no SEO strategy, fragmented paid media, and minimal creative differentiation. Traffic mostly landed on standard product pages without CRO focus. Tracking issues made ROI murky, especially for bulk and B2B buyers.
The Breakthrough
Think Orion executed a full-funnel transformation:
- Tracking & Attribution Fixes: Rebuilt tracking systems to clarify performance and attribution.
- Smarter Google Ads Structure: Clean segmentation of branded vs. non-branded keywords. Introduced tROAS bidding for return consistency.
- Revenue-Focused Offers: Launched bundled WHMIS products and improved UX messaging for bulk buyers.
- SEO Integration: Strengthened technical SEO, optimized for WHMIS + safety keywords, and upgraded native page visibility.
- Creative & CRO Testing: Continuously tested new creative assets and landing pages to drive conversion uplift.
The Takeaways
- Control Drives Clarity
Fixing tracking and attribution gave CST the visibility needed to scale confidently.
- Intent Segmentation Matters
Separating branded and non-branded traffic unlocked better bidding efficiency and return.
- SEO Amplifies Paid Results
Adding organic visibility didn’t just reduce blended CAC, it added a long-term growth lever.
- Bundles Increase Order Value
Strategic offers like WHMIS product bundles lifted AOV and boosted profitability.
Stats Comparison
| Metric | Before (2022) | After (2024) |
|---|
| Cost per Conversion | Greater than $60 | Less than $16 |
| Net Profit | Baseline | +419% Growth |
| Conversion Value | Baseline | +205% Increase |
| Organic Traffic % | 23% | 48%+ |